hi177 Privacy Policy – How We Protect Your Data

hi177 ("hi177", "we", "our", "us") operates the online casino and sports betting platform accessible at hi177.pro. We are committed to protecting and respecting the privacy of all users who register and use the hi177 platform ("you", "your", "the user"). This Privacy Policy explains how hi177 collects, uses, stores, shares, and protects personal data in connection with your use of the hi177 platform, including when you register an account, make a deposit, play games, contact customer support, or visit hi177.pro.

By registering an account with hi177, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the practices described in this Privacy Policy, you should not use the hi177 platform. We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our data practices or applicable law.

hi177 uses the personal data we collect for the following purposes:

• To create, verify, and manage your hi177 account, including age verification and KYC identity checks required under our responsible gaming obligations
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate records of all financial transactions on your account
• To detect and prevent fraud, money laundering, collusion, bonus abuse, and other forms of prohibited conduct on the hi177 platform
• To provide customer support, resolve disputes, and respond to account-related queries submitted to [email protected]
• To monitor your gaming activity in connection with hi177's responsible gaming programme, including detecting signs of problematic gambling behaviour and enforcing self-exclusion and deposit limit requests
• To send you account-related service communications, including transaction confirmations, security alerts, and important updates to our Terms or this Privacy Policy — we do not send marketing emails without your explicit consent

hi177 processes your personal data on one or more of the following legal bases:

• Contract performance — processing is necessary to perform the contract between you and hi177, including providing access to games, processing payments, and managing your account
• Legal obligation — processing is necessary to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and tax reporting
• Legitimate interests — processing is necessary for hi177's legitimate interests in preventing fraud, protecting platform security, improving service quality, and ensuring responsible gaming compliance, provided these interests are not overridden by your rights
• Consent — where you have provided explicit consent for a specific processing activity, such as receiving promotional communications, you may withdraw your consent at any time by contacting hi177 support

hi177 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients where necessary:

• Game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, PG Soft, Microgaming, and other certified game studios receive anonymised session identifiers to manage game round results and RNG certification; they do not receive your name, mobile number, or financial data
• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and our other payment partners receive only the transaction data necessary to process your deposit or withdrawal; each partner maintains its own privacy and security standards
• Fraud and security service providers — we use third-party fraud detection and identity verification services to protect the integrity of the hi177 platform; these providers process data strictly in accordance with data processing agreements and are not permitted to use hi177 user data for their own purposes
• Law enforcement and regulatory authorities — hi177 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh or internationally where required by law, court order, or to protect the safety of users or the public

Any third party that processes personal data on behalf of hi177 is required to do so only in accordance with hi177's instructions and is contractually bound to implement appropriate technical and organisational security measures to protect that data.

hi177 applies Know Your Customer (KYC) verification procedures to all player accounts. KYC may involve requesting a copy of your national identity card (NID), passport, or other government-issued photo identification, as well as proof of address and proof of payment method ownership. hi177 collects this documentation to comply with anti-money laundering obligations, to verify your age and identity, and to protect the security of your account and the platform.

KYC documents submitted to hi177 are stored securely using encrypted storage systems and are accessible only to authorised hi177 compliance staff. KYC documents are not shared with third parties except where required by law or by payment processors performing their own anti-fraud checks. hi177 retains KYC documentation for the period required by applicable law and for a reasonable period thereafter to defend against potential legal claims.

hi177 retains personal data for as long as your account remains active and for a period after account closure as required by applicable law and legitimate business need. Transaction records and KYC documentation are generally retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping obligations. Gaming activity logs are retained for up to two years after your last session for dispute resolution and responsible gaming monitoring purposes.

When personal data is no longer required for the purposes for which it was collected, and where there is no legal obligation requiring its continued retention, hi177 will securely delete or anonymise the data. If you close your hi177 account and wish to request early deletion of your personal data, you may contact hi177 support — hi177 will assess your request and delete data where it is not required to be retained under applicable law.

hi177 takes data security seriously. All data transmitted between your browser or mobile device and hi177's servers is encrypted using industry-standard SSL (Secure Sockets Layer) technology. Account passwords are stored using one-way cryptographic hashing, meaning that hi177 staff cannot view your password in plain text. Access to personal data held by hi177 is restricted to authorised personnel only, and all access is logged and audited.

Despite hi177's technical and organisational security measures, no online platform can guarantee absolute security against all possible cyber threats. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, hi177 will notify affected users as promptly as practicable. If you believe your hi177 account has been compromised, please contact [email protected] immediately.

hi177 uses the following categories of cookies: (a) Essential cookies — required for the platform to function, including session management, authentication, and security tokens; these cannot be disabled. (b) Analytics cookies — anonymised data about how users navigate hi177, used to improve platform performance and user experience for Bangladesh players on mobile devices. (c) Preference cookies — remember your language and display settings between sessions. hi177 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by websites. Please note that disabling essential cookies will prevent you from logging into your hi177 account. For further information about how hi177 uses cookies, please contact hi177 support at [email protected].

hi177 is strictly a 21+ platform. hi177 does not knowingly collect personal data from individuals under the age of 21. If hi177 discovers that personal data has been collected from an underage user, that data will be deleted promptly and the account will be closed. If you are a parent or guardian and believe that your child has registered an account with hi177, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

hi177 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, hi177 will update the effective date shown at the top of this page and, where appropriate, notify registered users via their registered mobile number or email address. Your continued use of hi177 following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how hi177 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data hi177 holds about you, please contact our support team. hi177 aims to respond to all privacy-related queries within 30 days of receipt. All privacy requests should be submitted in writing to the following address:

Privacy Support Email: [email protected]